Returns & Refund Policy

At Charmony Aesthetics, we take great pride in the quality of our products and services. Your satisfaction is our priority. Please read our policy carefully before making a purchase.

Due to the nature of skincare and wellness products, we are unable to accept returns on opened or used items for health and hygiene reasons.

• Unopened products may be returned within 14 days of purchase in their original, sealed packaging for a full refund or exchange.
• To initiate a return, email us at Charmonyaesthetics@gmail.com with your order details.
• Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect.
• Once received and inspected, refunds will be processed within 5–7 business days to the original payment method.

If you received a damaged, defective, or incorrect item, please contact us within 48 hours of delivery at Charmonyaesthetics@gmail.com with a photo of the item. We will send a replacement or issue a full refund at no cost to you.

All herbal tea purchases are final sale and non-refundable once shipped, due to food safety regulations. If your order arrived damaged, please reach out within 48 hours and we will make it right.

Booking deposits are non-refundable but are fully transferable to another appointment date with at least 24 hours' notice.

• Cancellations made with less than 24 hours' notice will forfeit the deposit.
• We understand emergencies happen — please contact us directly and we will do our best to accommodate you.

We have a strict no-call, no-show policy. If you miss your appointment without any prior notice:

• The full service price is forfeited — not just the deposit. No exceptions.
• As a one-time courtesy, we offer one complimentary rebook per client for their first no-call, no-show. The forfeited amount still stands.
• Any subsequent no-call, no-shows will result in the full service amount being charged and 100% prepayment required for all future bookings.
• Please respect our time as we respect yours — our estheticians reserve their schedule exclusively for you.

To cancel or reschedule, please contact us at least 24 hours in advance at Charmonyaesthetics@gmail.com or (786) 583-4043.

Ritual Memberships and prepaid service packages are non-refundable once activated. Unused sessions within a package may be transferred to another person or applied to other services of equal value within the validity period.

All digital products and gift cards are final sale and non-refundable.

For any questions about your order or our policy, please reach out:

• Email: Charmonyaesthetics@gmail.com
• Phone: (786) 583-4043